Something isn’t working?
Email support@rydereal.com and include your device, iOS version, app version and the step where the issue occurred.
RydeReal Support
How can we help?
RydeReal is currently in its first TestFlight beta. Direct contact helps us understand and resolve issues properly.
Have an idea for the ride?
Send product feedback or beta interest to hello@rydereal.com. Please do not attach raw footage or sensitive ride data unless requested.
Quick help
A ride or videos are missing
Check that RydeReal has access to the required photos and, if used, Apple Health. With limited Photos access, you can grant access to additional videos. FIT, GPX and TCX files can also be imported manually.
Rendering was interrupted
Keep enough storage available, leave RydeReal open during the beta where possible and restart the export. Originals in Photos are not changed.
Strava does not load an activity
The connection is optional. Disconnect and reconnect it in RydeReal settings, or use Apple Health or manual file import.
Privacy and deletion
App permissions can be changed in iOS at any time. Local projects can be deleted in RydeReal. For access or deletion requests concerning identifiable backend data, email support@rydereal.com from the address you used.
Useful diagnostic details
Helpful details include app version, build, iPhone model, iOS version, time, affected step and exact error message. Never send passwords, tokens, complete location histories or private raw footage.
Security
If you discover a potential security issue, report it responsibly to support@rydereal.com. Please do not publish details before we have had an opportunity to investigate.